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My Look Bag Experience

Saturday July 28th, 2012 at 12:38 am

I said during my last The Look Bag review that I was having some issues and I wasn’t going to go into detail until I reached a conclusion. The Look Bag pretty much made that conclusion for me. Last week on July 18, The Look Bag announced suddenly that they were going to discontinue the service and focus more on The Look Store.

I originally signed up for the service back in May to give it a try. It wasn’t something I expected to keep and I was going to cancel by the time Glossy Box rolled around to save money. After I received my first bag, I knew I had to keep it. $10 extra a month was more than worth it. On top of quality sized samples and brands, The Look Bag was one of the few companies that did not skimp on shipping. With them shipping First Class, I always received my bag within 2-3 business days as opposed to almost 2 weeks with every other service I subscribe to minus Sample Society.

The following month, The Look Bag started running into a few issues. I was lucky enough to not have much of it affect me. Bags went out a bit late this month due to them getting a shipment in late, which was okay with me. I still received my bag around the middle of the month. The only issue I had this month was having to deal with my bag being shipped to my billing address. It isn’t a huge problem but quite an inconvenience as my billing address isn’t close to where I live. I still received my bag just fine, loved it, and moved on.

July came with more problems even though The Look Bag had said in June that they were growing. One morning, I received an email saying that my account had been canceled back in June. I assumed this was a glitch but decided to check my credit card statement anyway. I never noticed it before but I had not been charged for July.

I checked Face Book and many people received the same email. I left a message on their wall saying that I had received an email and that I wasn’t concerned but I wanted to know why I was not charged. I also mentioned my bag last month was shipped to my billing address and I did not want it to happen again. Not too long afterwards, my post along with everyone else’s post was deleted. Anyone who had mentioned they received a cancellation/expired email had their posts deleted after The Look Bag posted a message saying that they were working with IT on fixing this system wide glitch.

Personally, I find for a company to delete Face Book posts very unprofessional. In addition, not only did I say I was not concerned about the email but I wanted to know why I was not charged. My question was not answered. I then posted a short comment on one of their posts asking why I had not been charged. Someone from The Look Bag responded quickly telling me to not worry because I will get a bag.

This didn’t answer my question but I decided to put faith into them. If they say I’m getting a bag then I’m getting a bag right?

I then tried getting in touch with customer service later that day at work, not because of the email but because:

  • I had not been charged and they charge the 1st of every month
  • I wanted to make sure the bag will not be sent again to my billing address.
  • I called several times that day at different times and no one picked up. Several phone calls later, I was getting tired of redialing.

    Somewhere during all of this, The Look Bag disabled their Face Book wall completely. Anyone outside of The Look Bag was not able to post anymore to their page. In response to the negativity, The Look Bag said that all customer services issues should be taken care of via phone or email. They wanted to use Face Book for contests, giveaways, user participation, upcoming beauty trends, and blogs. Any further issues on the Face Book were either deleted or responded with a simple “Please call customer service”.

    This would not be a problem if it wasn’t for the fact that CS was almost entirely unreachable and that they were not returning many calls, if any. I decided to send an email hoping to have better results. Someone replied quickly but the answer seemed to be a copy and paste.

    Again, my questions were not addressed and all I was told was that I’m going to receive a bag this month.

    Six days later with few updates, minus the fact that shipping would start on the following week, The Look Bag announced that they had though long and hard and their final decision was to discontinue The Look Bag while they refocus on The Look Store. Anyone who had paid would receive a July bag and anyone who has not paid would not be receiving one.

    Of course I’m one of the people who never paid because I was never charged. During this time, all of my efforts to figure out why I was not charged didn’t get me anywhere. No one was willing to tell me why I had not been charged. While it may not be the case, I can’t help but feel like I was getting the “you will get a bag” response as a way to shut me up. Twice I was told that I will definitely get a bag, which proved nothing to be a lie. This was absolutely ridiculous. Don’t make promises you can’t keep!!!

    I really liked The Look Bag but unfortunately, situations like this makes my experience very sour. They had horrible customer service and in my case, non-existant customer service. I don’t know what problems they were having internally but I don’t know of any starter company that doesn’t run into some problems. Anyone who has had experience with My Glam know they had a rocky few months but they stuck with it, worked through it, and are now well on their way to being a reputable company.

    The Look Bag has every right to decide on what they want to do but regardless of the decision, I feel like the customers should still be important. Once they made a decision to cancel, no one seemed to matter to them. They took care of the people who paid whether it was because it’s easier than refunding money or if they felt like they had some type of obligation but paid little or no attention to those who did not.

    I liked The Look bag well enough to say that if in the future they decide to reinstate their service, I will definitely consider trying it again. However, with the way things were handled and how I was not able to get any form of customer service even though I tried all of my options, I will definitely not be purchasing anything from The Look Store.

    On the bright side, at least I’m $10 richer a month? However, now I’m looking into Wish Box and they are around $30-$40 a month but filled with some awesome Korean goodies. I need more money to spend x_x

    UPDATE: The Look Bag has announced on August 3 that they will continue The Look Bag by September 1 due to “overwhelming demand”. This sudden decision to be back after everything they’ve done/said makes me a bit iffy but I did say if they came back, I would give them a second chance. Here’s to hopefully less shit happening the second time around.

    Posted Under: Look Bag, Reviews
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    Review: June Look Bag

    Thursday July 12th, 2012 at 11:18 pm

    Another catch up post, finally. I’ve had this bag for a month now and haven’t had chance to writing a blog entry about it. I’m currently having some issues with The Look Bag but I’m going to try and not let it affect my posts nor will I go too much into it until I reach a conclusion. I love The Look Bag enough to give them the benefit of the doubt and hope everything will be okay for this month and moving forward :) If not…then we’ll have to see.

    June’s Look Bag is another one that I love! This is still one of my favorite services and one that I look forward to every month. The only issue I had in June was that the bag was shipped to my billing address instead of my shipping address for some reason. I know they had a bit of a problem getting everything on time in June so I wonder if that had something to do with it. While it’s not a huge problem, it’s still quite an inconvenience and I hope it was just a mistake. I’ve checked my account and my shipping address hasn’t changed.

    Bag contents for June include:

  • Atopalm Intensive Moisturizing Cream
  • Snowberry Cellular Regeneration Night Cream
  • Korres Eyeshadow Sunflower & Evening Primrose in 24 Gold
  • Prescriptives Lip and Eye Pencil Sharpener
  • Korres Natural Products Wild Rose Cream
  • Excuse the random strand of hair on the card. I didn’t notice it until I was editting the images. My hair tends to shed ^^;

    June’s bag theme is all about taking care of your skin during these hot, summer months. Products in this bag will help to hydrate and moisturize your skin.

    This month’s bag also had some added padding for shipping since it seems many people were receiving damaged products due to lack of packaging. The bags were shipped in an additional bubble wrap packing bag.

    Atopalm Intensive Moisturizing Cream [Purchase]

    Actual Value: $32.50 (3.4 fl oz)
    Look Bag Value: $2.39 (0.25 fl oz)

    Description: This unique, paraben free formula, containing plant derived ingredients, mimics the structure of the natural skin lipids and aids in the replenishment of the loss of natural skin lipids. This cream helps to boost the skin’s barrier function while protecting it from environmental stresses. The moisturizer leaves the skin feeling soft and supple.

    The sample is small but a little of this will go a long way so I see this lasting me several uses at the very least. What I love about this is that not only is it non-greasy, but it also is perfect for my skin type. The cream is easily absorbed into my skin. Within seconds, I can’t even feel it on my skin anymore.

    Snowberry Cellular Regeneration Night Cream [Purchase]

    Actual Value: $102.00 (1.7 fl oz)
    Look Bag Value: $8.40 (0.14 fl oz)

    Description: Refresh your skin every night! A truly great night cream should do much more than simply moisturize. Including the superfruit extract Wolfberry with its 19 amino acids and 21 vital minerals, Snowberry’s Cellular Regeneration Night Cream is designed to perfectly complement the Day Creams, by gently and naturally repairing skin, and replenishing lost nutrients. For this reason, Snowberry’s Night cream contains a very high proportion of marine glycoproteins, supported by a potent blend of natural antioxidants including Pomegranate, Meadowfoam and Melon Extract that together, help to neutralize the free radicals created by exposure to the sun, dietary and environmental pollutants. Suitable for all skin types, apply after the eye and face serums have been absorbed through the skin.

    Snowberry’s night cream is great to use before bed. The sample comes in a very cute packaging with an easy to use pump. The night cream is rather pricey but you get what you pay for?

    Prescriptives Lip and Eye Pencil Sharpener [Purchase]

    Actual Value: $3.00
    Look Bag Value: $3.00

    Description: –

    There’s not a whole lot to say about this, it’s a eye and lip pencil sharpener. I wish I hadn’t bought one from Sephora a while back given I never use it and now I have this one. It’s works well enough and the price isn’t bad but I’ve seen cheaper.

    Korres Eyeshadow Sunflower & Evening Primrose in 24 Gold [Purchase]

    Actual Value: $17.00 (0.06 oz)
    Look Bag Value: $17.00 (0.06 oz)

    Description: –

    This is a full sized sample of the product but it seems like it’s been discontinued. I don’t actually know the price of the eye shadow but from what I’ve gathered online, it was originally $17 and eventually went to a $6-7 sale price. The line also seems to be a Sephora exclusive and came in 6 different shades. 24 Gold is a light, shimmery bronze/champagne gold color. I love these eyeshadows from The Look Bag but I wish it wasn’t always discontinued :( You might still be able to find these on eBay.

    Korres Natural Products Wild Rose Cream [Purchase]

    Actual Value: $35.00 (1.4 oz)
    Look Bag Value: $17.00 (0.68 oz)

    Description: A cream that moisturizes and brightens the skin. This cream is formulated with a range of ingredients that moisturize and brighten the complexion. Wild rose oil, a natural source of vitamin C, helps repair the look of fine lines and skin discolorations. Imperata-cylindrica extract, derrived from a desert plant, is known for its ability to provide continuous moisturization by regulating the moisture equilibrium of the skin.

    The fifth item this month was based on your beauty profile answers. I’m not sure what I answered for mine but I am quite pleased with my product. Korres Natural Products is Greece’s fastest growing natural skincare company. I’m a bit cautious of rose scented items since a lot of the ones I come across either smell nothing like roses or the scent is too overpowering. This one is in the middle and I think it smells very much like a rose. The moisturizer has a semi-thick consistency but it’s absorbed into my skin fairly easily. I may consider purchasing a full sized product in the future. To use, apply to your face and neck after cleansing.

    Total Value: $47.79 (if the eyeshadow is worth $17)

    Posted Under: Look Bag, Reviews
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    Review: May Look Bag

    Thursday May 17th, 2012 at 1:13 am

    Sometime last month, I decided to give The Look Bag a try. I had heard good things about the service although it seemed that not as many people use it. The Look Bag is an eco-friendly company located in California and is very similar to Birch Box and My Glam. For $10 a month, you receive 5 luxury product samples from high end brands. The company was founded by Damone Roberts, a very well known make-up artist. It’s also represented by Leah Renee Cudmore, Hailey Duff, and Jenna Dewan. Items are shipped in a reusable bag every month and members also receive a 20% discount off any product at The Look Store.

    I wasn’t too sure about the service at first. Not many people I knew subscribed to it and although I’ve heard about it, I’ve never seen too much of what they had to offer. What caught my eye was a sample of the Pur~lisse moisturizer in the April bag. I had received a sample packet of it in my My Glam bag and loved it. April’s Look Bag offered a very good sized sample of it so I decided why not…it’s only an extra $10 a month, can’t hurt and I can always cancel by the time Glossy Box rolled around.

    I received my Look Bag earlier last week and I have to say, I’m not too sure if I want to cancel now. I love the bag and the products were all very good sized samples. I received one sample packet, which was also a copy of something I received in my April Glossy Box, but it was an extra and not included in the 5 item count. On top of that, The Look Bag uses First Class mail as opposed UPS MI like most other services use since it’s cheaper. I received my package so much quicker, only 3 days to arrive coming from California! Everything else usually takes a week or more coming from California or New York. I might stay subscribed just because I love the fact they use First Class and not some shitty ass service like UPS MI. You have no idea how much UPS MI pisses me off. Both my My Glam bags arrived in my city Monday but the damn post office has been holding it for no reason other than the fact that my expected delivery date is tomorrow but that’s another story for another day.

    Bag contents for May include:

  • L’Oreal Paris Wear Infinite Pressed Eyeshadow
  • Kelly Teegarden Organics Intense Tightening Serum
  • Naked Princess Shineluscious Lip Gloss Sampler (4)
  • The New Black Nailpolishes (2)
  • Erno Laszlo The Holly Wood Sampler
  • click to read more »

    Posted Under: Look Bag, Reviews
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